Terms of service

These w.o.d. Official Store Terms of Service (hereinafter “Terms”) shall apply to all customers (hereinafter “Member” or “Members”) that use the mail order service (hereinafter “Service”) on the “w.o.d. Official Store” (hereinafter “Company’s Site”) provided by Jisedai Inc. (hereinafter “Company”).

Please note that any rules that are added for the use of any service on Company’s Site constitute a part of these Terms, and the Terms of Service shall include all such additional rules (however, some services that are linked to other companies’ sites are outside the scope of support of Company’s Site and shall be governed by the terms of each linked site).

In the case you are a minor person, please obtain your parent’s consent on these Terms of Service before using Service.

Article 1. Changes to these Terms
1. To the extent permitted under laws and regulations, Company may change these Terms when necessary.
2. When changing these Terms, prior to the commencement of application of the changed Terms, Company shall set an advance notification period that it determines as reasonable, and will inform Members of the changed Terms by positing it on Company’s Site; provided, however, that if the details of change to these Terms conform to the general interest of Members, Company shall not be required to set such advance notification period.
3. In addition to changes of Terms, Company shall inform Members with required information when Company determines it necessary.
4. Notification of the above paragraph shall be deemed to have been made to all Members at the time it is displayed on Company’s Site.

Article 2. Use of Company’s Site
1. Members shall use Service in accordance with these Terms and any conditions set forth in Company’s Site.
2. Members shall access Company’s Site at its discretion and shall use Service at its responsibility.
3. If a minor person wishes to use Service, consent of a person with parental authority is required. If a minor person uses Service, it will be deemed that such use is made under the consent of the person with parental authority.

Article 3. Contents of Company’s Site
1. Company may change or cancel any contents posted on Company’s Site or details of the operation without notification to Members. Company shall make no guarantees about any information provided by Company.
2. If any of the following arises, Company may temporarily suspend the provision of Company’s Site or Service without prior notification to Members:
(i) if periodic or emergency maintenance of the system of Company’s Site and Service is made;
(ii) if provision of Company’s Site and Service becomes unavailable due to fire, electricity failure, or other similar events;
(iii) if provision of Company’s Site and Service becomes unavailable due to natural disasters such as earthquakes, eruption, flood and tsunami;
(iv) if provision of Company’s Site and Service becomes unavailable due to war, unrest, riot, civil commotion, labor unrest, or other similar events; or
(v) if Company determines that it is necessary to temporarily suspend Company’s Site and Service for operational or technical reasons.
3. If any delay or suspension of Site or provision of Service arises due to grounds other than set forth in the items of the preceding paragraph, Company shall not be liable for any damage that any Member or any other third party incurs therefrom; provided, however, that this does not apply if Member incurs damages caused by intentional or gross negligent acts of Company.

Article 4. Registration of Account Information
1. Members are required to register account information for w.o.d. Official Store to use Service.
※ Information such as email address and password that you entered at the time of registration of account information is required for login.
2. Members shall manage, at its own responsibility, the account information registered in accordance with the preceding paragraph. Company shall consider that any act made by using Service by a Member’s account, and any results thereof, is made by such Member itself.
3. Members shall maintain its information registered as account information up-to-date at all times. Company shall not be liable for any disadvantage that any Member suffers for the reason that such Member’s account information is not up-to-date.

Article 5. Notification of Acceptance of Orders and Shipment of Goods
1. Company shall notify Member by order confirmation communication when it makes any order for goods on Company’s Site.
2. At the time of shipment of goods, Company shall notify shipment by shipment communication.

Article 6. Finalization of Contract
1. A sale and purchase agreement for goods (hereinafter “Sales Agreement”) shall be finalized at the time the order confirmation communication is sent by Company to the email address registered by Member.

Article 7. Payment Method
1. Members shall make payment for goods and any other costs by using the payment methods designated by Company (credit card payment or convenience store payment; other payment methods may be added hereafter).

Article 8. Termination of Agreement
Even after finalization of a Sales Agreement, Company may terminate such agreement for the following reasons:
(i) if Company is unable to deliver the goods within a reasonable period due to error in the registered information or absence of the addressee for a long period;
(ii) if there are any false details in the registered information or Member’s personal information;
(iii) if authorization from the credit card company cannot be obtained when credit card payment is selected;
(iv) if payment for goods and any other costs is not made within the designated time period when convenience store payment is selected;
(v) if payment for goods and any other costs is not made within the designated time period when payment is made by any other settlement method designated by Company;
(vi) if Company notifies Member of the conditions for purchasing the goods such as payment methods and delivery methods, but does not receive required response within 2 weeks;
(vii) if Company becomes unable to deliver goods due to reasons not attributable to Company such as discontinue of production of goods; or
(viii) if Company determines that Member has committed a wrongful act or inappropriate act when using Company’s Site.

In the event of termination of Agreement for any of the above reasons, Company shall notify Member of such termination at such Member’s registered point of contract.

Article 9. Shipment of Goods
1. Company shall deliver goods to Member or a shipping address designated by Member by courier or other services of a shipping operator designated by Company.
2. If payment is made by credit card payment, Company shall commence the shipping procedure of goods after authorization is obtained from the credit card company. Approximately 10 business days is required before shipment of goods.
3. If payment is made by convenience store payment, Company shall commence the shipping procedure of goods after confirmation of the payment of the goods and any other costs (Timing of shipment will be separately specified for payments made by other settlement methods designated by Company). Approximately 10 business days is required before shipment of goods.
4. If the shipping operator sends the goods to the shipping address designated by Member but Member does not receive the goods during a reasonable time due to reasons such as address unknown and absence of the addressee for a long period, Company shall be deemed to have performed its obligation under this Agreement, and shall not be liable for any damage incurred by such Member arising from the non-arrival of goods.
5. Company may extend the period for delivery of goods for the following reasons:
(i) if a large number of orders are made at one time;
(ii) if delivery becomes impossible due to worsening of transportation conditions for reasons such as weather, disasters and spread of diseases;
(iii) if Company temporarily runs out of stock;
(iv) if there is delay in the production of the goods;
(v) if there is inadequacy in the order or payment such as excess or deficiency in the fee; or
(vi) if shipment service is temporary suspended due to summer holidays, year-end and New year’s holidays or consecutive holidays.
If any delay in delivery of the goods arises due to any of the above reasons, Company will not be liable for any damage to Member due to such delay; provided, however, that this does not apply if Member incur damages caused by intentional or gross negligent acts of Company.
6. If goods do not arrive or Member receive no notice of delay, even though 1 month have passed from the confirmation of payment (in the case of credit card payment, from the confirmation of order), please contact Company.

Article 10. Replacement of Goods
1. In the event there is damage or defect in the delivered goods or a wrong item is delivered, Company shall replace the goods. Even in such events, Company shall not accept return of goods or make refunds.
2. In the event of the preceding paragraph, Member shall notify Company of its name, order number and the conditions of the goods, within 7 days from receipt of the goods. Company shall not make replacements if notification by Member is made after the period set forth above.
3. Notwithstanding paragraph 1 hereof, in the case set forth in Item 7 of Article 8 and if replacement of goods is not possible due to events such as sold out of goods, Company shall deal with such situation by offering refunds instead of replacements of goods. The same shall apply to the preceding paragraph.

Article 11. Prohibited Matters
1. If Member conducts any of the following acts, or if there is any reasonable ground to suspect that Member conducts such acts, Company may terminate or cancel orders by such Member, suspend or delete such Member’s account, or take any other measure that it considers necessary:
(i) that infringes any copyright or other intellectual property right of other Members, third parties or Company;
(ii) that sends or write in harmful computer programs;
(iii) that cause disadvantage to any third party;
(iv) that uses Company’s Site for commercial purpose without obtaining prior approval from Company;
(v) that is against public policy;
(vi) that is associated with criminal activity;
(vii) that is against laws and regulations; or
(viii) that Company otherwise determines to be inappropriate.
2. If Member causes damage to a third party when using Company’s Site or Service, such Member shall, by its own responsibility and at its own cost, resolve such event and shall not cause inconvenience to, and shall hold harmless, Company.
3. Company shall not be liable for any damage caused to any Member that arise from the use of Company’s Site and Service, and shall incur no obligation to indemnify Member for such damage, unless such damage is caused by reasons attributable to Company. Provided, however, that the above will exclude cases where damage to Member is caused by an intentional or gross negligent act of Company.
4. If a Member violates this Article and causes damage to Company, Company may claim to such Member for compensation for damage it incurred.

Article 12. Other Responsibilities and Obligations
1. Company shall not be liable for any transaction agreement and its performance other than those for goods offered by Service operated by Company on Company’s Site. Company shall not be liable for the provision and modification of any service other than Service that Company operates and any damage or disadvantage to Members and any third party that arises from such service; provided, however, that the above will exclude cases where damage to Member is caused by an intentional or gross negligent act of Company.

Article 13. Links to Other Websites
1. Company shall not be liable for the protection of Members’ information (such as its personal information) at a website of any corporation and/or individual other than Company that is linked to Company’s Site.

Article 14. Compliance with Applicable Laws and Regulations and Other Rules
1. Company shall comply with any applicable laws and regulations and other rules in regard to personal information that it receives from Members and through services provided on Company’s Site.

Article 15. Handling of Personal Information
1. For our policy in regard to protection of personal information at Company’s Site, please refer to the Privacy Policy.

Article 16. Governing Law and Jurisdiction
1. All contracts relating to Members’ use of Service shall be governed by the laws of Japan and all terms and condition relating to Service and terms and conditions of each service provider.
2. In the event any dispute arises between any Member and Company and a lawsuit is required, the parties agree to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Article 17. Contact Information
Contact information for the operation of Service and users is as follows (inquiries to any contact points such as the main phone number of Company and related companies will not be accepted):

■ Contact Information
Support Desk
Email address: info@wod-official-stores.jp
Replies to inquiries will only be made on business days (weekdays excluding Saturdays, Sundays, national holidays, summer holidays, and year-end and New year’s holidays).
※ The above contact information is only for mail-order service.
Please refrain from making inquiries other than for mail-order service.

Supplementary provision: These Terms shall come into force from June 1, 2023.

About payment method

credit card
VISA/Mastercard/JCB/American Express can be used.
No payment fee is required for credit card payments.

Convenience store settlement
Payment can be made from Lawson/FamilyMart/Ministop/Daily/Seicomart.
The settlement fee for convenience store settlement is uniformly 330 yen (tax included).
Please pay at any of the convenience stores selected on the payment method input screen within 3 days from the day after the order date.

QR payment
PayPay/Merpay/LINE PAY can be used.
No payment fee is required for QR payment.

atone next month payment (convenience store/account transfer)
It is a next month payment that anyone can use immediately. You can pay for this month's usage at a convenience store or by bank transfer in the following month.
For details, please see the official page of atone .

About product delivery

postage

Standard delivery: 950 yen
Nekoposu: 450 yen
Delivery to overseas: The amount varies depending on the country and region. Please check the payment page.