About delivery

<Delivery period>

Shipping times vary depending on the product you order, so please check the details page for each product.
Pre-ordered items will be delivered after the release date.

* * Products that do not have a shipping time listed on the product details page will normally be shipped within approximately 10 business days (excluding Saturdays, Sundays, public holidays, New Year's holidays, and summer holidays) after your order is confirmed.
*This is "shipping" and not "arrival," so the actual number of days it takes for delivery will vary depending on your area and transportation conditions.
*If you order items with different shipping dates at the same time, they will be shipped together according to the item with the latest shipping date.
*For goods sold at concerts, events, etc., it may take more than 10 business days to ship depending on stock levels.

Please note that delivery may be delayed for the following reasons:
・When there is a large number of orders
If the product is temporarily out of stock
- When delivery is impossible due to weather or other force majeure
・If the production of the product is delayed
・If there is an error in your order or payment, such as an overpayment or shortage of payment.
・If shipping operations are temporarily suspended due to summer holidays, New Year's holidays, consecutive holidays, etc.

<Shipping confirmation>

Once the shipment is complete, a shipping notification email will be sent to you as support information.
Click the "View Order" button in the email and you will be taken to a page listing the shipping company and tracking number.
Clicking on the "Tracking Number" will take you to the shipping company's inquiry site where you can check the shipping status.
If you are a registered member, you can log in from [Member Information] and check the "delivery company" and "tracking number" from the relevant [Order History].

<Shipping company and delivery method>

Your order will be delivered by Sagawa Express, Yamato Transport, or Japan Post. You cannot specify the delivery company.
*We cannot accept requests for delivery dates and times, delivery methods, or special packaging for gifts, etc.
*Orders cannot be made to have items delivered to a delivery company office, post office, or convenience store.

<Combined/split shipping>

We are unable to combine or split shipping of products after an order has been placed.
Items ordered at the same time will be shipped together once all items are available, while items ordered separately will be shipped separately.

<Shipping fee>

[Standard delivery]
Nationwide shipping fee: 950 yen (tax included)
[Nekopos]
Nationwide shipping fee: 450 yen (tax included)
[Shipping to overseas destinations]
The amount varies depending on the country and region. Please check the payment page.
*We cannot ship to PO Boxes.

*If you select Nekopos delivery, the item will be delivered to your mailbox (if it does not fit in the mailbox, it will be returned).
*Please note that while there may be cases of loss of packages when using Nekopos delivery, we cannot take responsibility for any loss or accidents after delivery, so please only use this service if you are happy with this. By selecting Nekopos delivery, you are agreeing to these terms.

- If the product details page states that the product is eligible for Nekopos delivery, you can select Nekopos delivery.
- Please note that products that do not state "Nekopos eligible products" on the product details page will only be handled by standard shipping.

<Pick up>

If you are not at home when the delivery is made, please follow the instructions on the delivery notice left by the delivery company to receive the product.
If you do not collect your item within the storage period, it will be returned to the wod Official Store.
Please contact us using the dedicated inquiry form on the "Frequently Asked Questions" page within two weeks of returning the product.
If two months have passed since the return, your order will be cancelled.
*As a general rule, refunds will not be given in the event of cancellation.
*The customer is responsible for the round-trip shipping costs for reshipment.
*Please be aware that we may restrict your use of the service if you decline to receive your items due to personal reasons, are absent for a long period of time, or require repeated re-shipments. Please be sure to receive your items.

<International Shipping>

Delivery areas: China, South Korea, Taiwan, Hong Kong, Macau, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Canada, Mexico, Puerto Rico, USA, France, Germany, Italy, Netherlands, Spain, UK, Austria, Denmark, Greece, Poland, Sweden, Switzerland

Shipping fees vary depending on the destination country and region. Please check the payment screen.
*We cannot ship to PO Boxes.