Frequently Asked Questions / Inquiries
About your order
Can I purchase items that are "in stock"?
For products that are "confirming inventory", after reaching the planned number of sales, we are considering additional sales, or if there is a cancellation of non-payment, it will be displayed when there is a possibility of reselling that amount. We now have.
Therefore, you cannot purchase an item while "Inventory Checking" is displayed.
In addition, the timing of reselling is irregular, so we cannot answer even if you contact us.
Please note that if the inventory cannot be secured, the display will be changed to "SOLD OUT".
I have not received an order confirmation email.
It is conceivable that you have set domain-specified reception, etc.
Please set up so that you can receive emails from email@example.com.
In addition, since the order confirmation e-mail is automatically sent from the system, if you do not receive it, it is set that you cannot receive "emails sent from the system", "emails containing URLs", "emails automatically sent", etc. There is a possibility that Please check your reception settings.
If you do not receive an order confirmation email, please check the details of your order from "Order History" on [My Page].
I haven't received a shipping email or an order completion email.
We apologize for the inconvenience, but please check your e-mail reception settings.
Can I add/change the details of my order, change/cancel the payment method?
It is not possible to add or change the contents of the order, change the payment method, or cancel it after the order is completed.
Please consider carefully before placing an order.
Which billing address should I choose?
Please select [Same as shipping address] here.
Even if you select [Use a different billing address] and change the address, the invoice will not be sent to the changed address.
What is KOMOJU?
It will be a proxy service for payment.
If you wish to pay at a convenience store, please select the payment method.
What does payment support?
We support credit card, convenience store payment, QR payment, and next month payment at atone.
Where can I find the number required for payment?
The number required for payment is displayed on the screen when the order is completed.
Also, KOMOJU will automatically send an email with the number necessary for payment. *Sent from "firstname.lastname@example.org".
If you did not take a copy of the payment number when you completed your order, and if you could not receive an email from KOMOJU due to domain settings, etc., you will not be able to confirm the payment number. Please place your order again.
The payment deadline has passed.
If the payment deadline has passed for any reason, we will not be able to respond at all.
In that case, we will cancel your order, so please order again.
Will I receive a payment confirmation email?
Once payment is completed, KOMOJU will send you a payment completion notification email.
If you are set to receive emails, please remove the "@komoju.com" filter and set it so that you can receive emails from email@example.com.
When will my credit card be debited?
Payment will be made after the order is placed, so please check the debit date listed on the usage statement for the month following the month in which the order was placed.
In addition, "wod store" will be listed on the usage statement from the credit card company.
Payment will be handled only as a lump sum payment.
In My Page, the [Payment Status] of the order whose payment has expired remains "Pending".
Even if the payment deadline has passed and the order is canceled, the payment status will be displayed as [Pending].
If you click on the order number, there will be a description of the cancellation date, so please check there.
About product shipment
I haven't received my item.
The shipping time varies depending on the product ordered, so please check the details page of each product.
*For products that do not have a shipping date on the product detail page, we will ship within 10 business days (*Saturdays, Sundays, and holidays) after confirming the payment if the payment method is convenience store payment (KOMOJU), or after confirming the order if the payment method is other than KOMOJU. We will ship in about 10 days (excluding
* Since it is "shipping" instead of "arrival", the actual number of days it takes to deliver depends on the area you live in and the transportation situation.
*If you order products with different scheduled shipping dates at the same time, they will be shipped together according to the product with the latest scheduled shipping date.
* It may take 10 business days or more to ship goods sold at the venue, such as events, depending on the inventory status.
*We cannot accept special packaging such as specifying the delivery date and time, delivery method, or as a gift.
*Items will be delivered by Yamato Transport, Sagawa Express, or Japan Post. You cannot specify the delivery company.
After the shipment is completed, an order completion email will be sent, so please check it. The e-mail contains the "customer tracking number" so that you can check the status of the shipment yourself.
In addition, you can also check the shipping status in "Order History" on [My Page]. If the customer is not present at the time of delivery, please follow the procedures for receiving the product according to the absence contact form posted by the delivery company.
In the case of cat POS, it will be posted and delivered to the post (if it does not fit in the post, it will be returned).
If the item is not received within the storage period, it will be returned to the sender. In addition, the customer will be responsible for the shipping charges that occur when the product is reshipped.
If more than one month has passed since the date of your order (the estimated delivery date for reserved items) and you have not received the item, please contact us using the inquiry form on the website.
Change of delivery address
If you change your address after placing your order, please be sure to contact the "wod store". Even if you change the registered information on [My Page], it will not be reflected on the ordered products. If you contact us by e-mail, we will reply to that effect when the change process is completed. If you do not receive a reply within 3 business days, please contact us again. Once the order has been prepared for shipment, we cannot accept address changes, etc. Please note.
Can I combine multiple orders placed separately and ship them together?
We cannot accept any orders as they will be shipped according to the order number.
Can I specify the pick-up date and delivery company?
It is not possible to specify the date and time of delivery or the delivery company.
About defective products
The product I purchased via mail order was defective.
Please send a product image of the defective part to the following email address within 7 days after the product arrives.
Once we have confirmed that the product is defective, we will exchange it for a non-defective item of the same product.
Please note that we do not accept returns.
*Exchanges cannot be accepted in the following cases: ・The product has been used ・If it has been more than 7 days since the date of purchase ・If the product is damaged or soiled by the customer In the case of minor scratches on manufacturing
In the subject line of the email, please enter "Regarding the initial failure of the wod Official Store" and specify the following in the body of the email.
・Order number ・Orderer's name ・Product name ・Size ・Color ・Defective condition
*Receiving messages 24 hours a day, but replying only on weekdays ■We aim to reply within 3 business days (3 days excluding weekends and holidays).
If you do not receive a reply e-mail, it may be due to your reception settings, so please contact us again "from another e-mail address".
If you receive it with gmail, it may be automatically sorted into the spam folder, deleted folder, or other folders. If you do not receive a reply email in your inbox, please check each folder.
I forgot my password.
If you forgot your password, you can check it from the [Login] page.
After accessing the [Login] page, press the [Forgot password] button, enter your registered email address, and press the [Send] button.
A "[wod Official Store] Password reset" email will be sent to your registered email address, so please check it.
I haven't received a reply to my inquiry email.
We aim to reply within 3 business days (within 3 days excluding Saturdays, Sundays, holidays, year-end and New Year holidays, and summer holidays).
If you do not receive a reply email even if you wait longer than that, it is possible that the reception setting is the cause, so please contact us again "from a different email address".
In addition, we will read all emails such as opinions, requests, impressions, etc. and use them as a reference for future operations.
Please note that we have not sent a reply.
*Replies to inquiries are sent from "firstname.lastname@example.org".
*Even if you send an inquiry e-mail to the automatic delivery e-mail address "email@example.com", we will not be able to confirm the content or reply as this is a delivery-only address.
*Please feel free to contact us for details regarding the order process.
Please note that we may not be able to reply in time for inquiries made the day before the deadline for ordering or on the same day.
<For customers using gmail> If you receive it with gmail, it may be automatically sorted into the spam folder, deleted folder, or other folders.
If you do not receive a reply email in your inbox, please check each folder.
Even if I read [Frequently Asked Questions], I can't solve it.
If you have checked the [Frequently Asked Questions] and it still does not solve your problem, please contact us using the email form.
*If you have already placed an order, be sure to let us know your order number.
*Please refrain from making inquiries about anything other than mail-order sales.
wod Official Store
Received 24 hours a day, but replies are only available on business days (weekdays excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, and summer holidays)